Custom Order Policy
A 'Custom Order' is defined as any product that is made-to-order, or any product that was not in-stock and readily available to ship at the time of purchase.
Custom orders are deemed Final Sale and are not able to be returned or refunded.
Full payment is required for custom orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is estimated at 2-4 weeks. This does not include weekends or holidays.
Production and delivery lead times are estimates and subject to change. In the unlikely case of a custom order exceeding 4 weeks from the date of the payment, the customer has the right to cancel the custom order for a full refund.
Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
The Eh Team Creations Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.
Personalized Order Policy
A 'Personalized Order' is defined as any product that is a product that was in-stock and readily available to ship at the time of purchase and modified to your requirements (i.e. an inscription on the lid of a cribbage board or in the card pocket).
Personalized orders are deemed Final Sale and are not able to be returned or refunded.
Full payment is required for personalized orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the personalized order cannot be refunded. The personalized order lead time is estimated at 1-2 weeks. This does not include weekends or holidays.
Production and delivery lead times are estimates and subject to change. In the unlikely case of a personalized order exceeding 2 weeks from the date of the payment, the customer has the right to cancel the personalized order for a full refund.
Once a personalized order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
The Eh Team Creations Guarantee applies to personalized orders only to the extent of defects or damages. Personalized orders are not able to be returned or refunded based on buyer’s remorse.
Digital Order Policy
A 'Digital Order' is defined as any product that transmitted to you view email or download (i.e. sale of 3D models, construction drawings and DXF files, etc.).
Digital orders are deemed Final Sale and are not refundable.